Myers Assessment > Patient Rights

Patient Rights

YOUR RIGHTS AS A CLIENT

Your Rights as a Client of Myers Assessment & Therapeutic Service

At Myers Assessment & Therapeutic Service (MATS), we believe that understanding your rights empowers you to be an active partner in your child's care. You and your child are entitled to the following rights:

Treatment Rights

  • ✓ Receive respectful, dignified, and compassionate care.
  • ✓ Participate in developing your child's treatment plan.
  • ✓ Receive services in a safe, clean, and accessible environment.
  • ✓ Refuse treatment (with understanding of potential consequences).
  • ✓ Receive culturally sensitive and age-appropriate care.

Information Rights

  • ✓ Understand your child's diagnosis and treatment plan in clear language.
  • ✓ Ask questions and receive thorough answers.
  • ✓ Access your child's medical records within 30 days of request.
  • ✓ Receive advance notice of any changes to services or fees.

Privacy Rights

  • ✓ Have your health information kept confidential.
  • ✓ Know who has access to your child's records.
  • ✓ Request amendments to health information you believe is incorrect.

Financial Rights

  • ✓ Receive clear information about fees and payment policies.
  • ✓ Understand your insurance coverage and out-of-pocket costs.
  • ✓ Receive itemized billing statements upon request.

📢 Complaint Rights

  • ✓ Voice concerns without fear of retaliation.
  • ✓ File grievances through our formal complaint process.
  • ✓ Contact regulatory agencies if issues are not resolved.

How to Exercise Your Rights or File a Complaint

To exercise any of these rights or file a complaint, please contact us directly:

📞 Call us at: 404-839-7934
Or speak directly with our Operation Manager.

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Emergency Contact

404-839-7934